Lets talk templates!
There are so many tasks in admin work which require the same or similar templates to be used. Whether it's in customer service and standard response e-mails, or standard interview letters, templates are essential. Why use them?
They show consistency.
This is important because if you are working in a team, it shows you are all working to the same processes and outcomes. The recipient also gets a consistent message.
They look professional.
Templates are usually created by an individual (or in a larger team a few staff members) but added and amended by other colleagues/managers. This means that typos and other errors are often picked up before they are used.
They save a lot of time.
Lets face it, admin posts are varied and busy so any useful 'shortcuts' are valuable. You can also update or re-word them rather than having to start from scratch again.